Shipping & Returns

Shipping Policy


Thank you for visiting and shopping at browluxe®. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy


Shipment processing time


All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates


Shipping within North America is free. Global shipping charges for your order will be displayed at checkout.



Shipment method

Estimated delivery time

Shipment cost

Domestic Shipping (Canada)

5-7 business days

Free

Domestic Shipping (USA)

5-8 business days

Free

Global Shipping (Express)

5-14 business days

$20 CAD

 

Returns

Returns are available within 7 days of product receipt for defective or new/unopened products. Used products are not eligible for returns or exchanges. Pencil tip breakage is not considered a product defect—please warm up your pencil tip to increase pigment transfer. 

To initiate a return please use our contact form