SHIPPING

I ORDERED FOR THE HOLIDAYS AND MY PACKAGE HASN'T ARRIVED YET

Unfortunately with the heavy influx of packages to the post office over the holiday season, delivery times may be affected for up to 5 business days post-expected delivery date. Please consider adding on Expedited Shipping at checkout if your order is a gift.
After December 6th, Canada Post put a 'Holiday Shipping Delay' in effect.
We thank you so much for your patience and promise that we are doing everything possible to get your orders out as soon as they come in.
Questions? Please feel free to contact customer service at hello@browluxe.ca.

I WANT TO GET YOUR PENCIL AS A GIFT FOR SOMEONE BUT DON'T WANT TO RISK ORDERING ONLINE IF IT WON'T ARRIVE IN TIME FOR THE HOLIDAYS

We completely understand - with these delays in shipping over the holidays, it's best to pick up a gift in-store.
Head over to our Store Locator page and toss in your postal code to find a browluxe® retailer close to you.
Sweet Holiday Hint: Amazon Prime Member? Shop browluxe® with all of your Prime benefits on Amazon.ca and Amazon.com.

Please note, shipping delays may also apply.

I LIVE IN WINNIPEG AND DON'T WANT TO PAY FOR SHIPPING. IS THERE AN OPTION TO PICK-UP MY PURCHASE IN-STUDIO?

Absolutely! We would love to direct you to our stockists page to find the closest browluxe® retailer near you. Having trouble finding one in your area? Give our team a shout at hello@browluxe.ca and we'll connect you today!

WHERE DO YOU SHIP?

browluxe® ships across the globe! We are proud to be based in Canada but are motivated to make browluxe® available internationally. If your country is not included on the list of available countries at checkout, please email us at hello@browluxe.ca and we will be sure to add an associated flat shipping rate to our site just for you!

RETURNS/EXCHANGES

WHO SHOULD I CONTACT WITH A CONCERN ABOUT MY ORDER?

Our Customer Service team would be happy to assist you with all product/order inquiries. Reach them at hello@browluxe.ca.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Please see our Shipping/Returns + Exchanges Page HERE.

THE FORMULA

IS YOUR PENCIL VEGAN?

Our pencil is Leaping Bunny Certified Cruelty-Free and our ingredient list is free from any animal by-products or animal-related products. We love being Vegan-Friendly. Questions about an ingredient listed? Please contact our Customer Service team at hello@browluxe.ca.

IS YOUR PENCIL CRUELTY-FREE?

Yes, neither the ingredients themselves nor the finished product are tested on animals by our manufacturing facility or us. We are certified by The Leaping Bunny Program. Questions about our claims? Please contact our Customer Service team at hello@browluxe.ca.

DOES YOUr PRODUCT HAVE PARABENS?

Not at all – it was important to us that our formula be completely Paraben-Free.

I HAVE SENSITIVITIES TO CERTAIN INGREDIENTS; IS THERE ANYWAY I CAN REVIEW THE INGREDIENT LIST BEFORE BUYING?

Absolutely! We would love for you to visit our product page for the browluxe® Precision Brow Pencil. The ingredients are listed in the description. Trouble finding it? Give our Customer Service team a shout at hello@browluxe.ca and they would be more than happy to send it over to assure your skin stays happy and healthy with browluxe®.

IS YOUR FORMULA WATER-PROOF AND SWEAT-PROOF? WILL IT COME OFF IN THE WATER OR AT THE GYM?

The browluxe® Precision Brow Pencil formula is ultra-long wearing (we like to say 'life-proof') and has a blend of ingredients that make its staying-power on the skin one of the top contenders on the market.

Never fear that your brows will be drooping down your face half way through the day or spin class.

Please note that rubbing or using a cloth or cleanser on the area may remove pigment. If your brows go un-touched, they should be good from dawn until dusk without need for touch up!

THE PENCIL

DOES YOUR PENCIL HAVE A BUILT-IN-SPOOLIE?

Yes! Our Product Development team insisted on having a built-in spoolie for our pencil. We wouldn’t expect you to do your brows without it! Find your spoolie on the opposite end of your perfectly matched retractable pencil shade.

DO I NEED TO SHARPEN MY PENCIL?

No sharpener needed.

The browluxe® Precision Brow Pencil is fully retractable (in AND out). If you twist out too much, simply twist back down to avoid pressing the lead into the inside of the cap.

Remember - less is more with browluxe®. Revealing too much product may cause the super thin lead tip to break off!

HOW MANY SHADES DO YOU HAVE?

We are proud to announce that we have a total of 8 beautiful shades of the browluxe® Precision Brow Pencil.

To make navigation easy, we've separated into three base undertone categories; Cool, Neutral and Warm.

Easy shade matching to anyone’s complexion and hair colour.

Find your perfect match HERE!