FAQ

Shipping

Absolutely! When scrolling through items in our shop, add the ‘Pickup In-Store’ product to your cart. Don’t select shipping at checkout and we will send you an email once your order has been filled and is ready for pickup.

Please note that all pickup orders will be waiting for you at Brows by G Unit 101, 160 Provencher Blvd. Winnipeg, MB. If you have any questions about your order or location hours for pickup, please call us at (204) 488-BROW ext. 2 or email us at hello@browluxe.ca.

browluxe® ships across the globe; though we are located within Canada and can provide a price cut on shipping rates for small orders within the country. If your country is not included on the list of available countries at checkout, please email us at hello@browluxe.ca and we will be sure to add your country and associated flat shipping rate to our site just for you!

RETURNS/EXCHANGES

Please forward all product and order inquiries to our Customer Service team at hello@browluxe.ca.

Please see our Shipping/Returns + Exchanges Page HERE

THE FORMULA

Yes, our pencil is vegan-friendly though we have not yet received our certification from an authorizing third party certifier of vegan products. Our ingredient list is free from any animal by-products or animal-related products. Questions about an ingredient listed? Please contact our Customer Service team at hello@browluxe.ca.

Yes, neither the ingredients themselves nor the finished product are tested on animals by our manufacturing facility or us. Please note that ‘cruelty-free’ is a regulated claim and we have not yet finalized the process of becoming certified cruelty-free. Questions about our claims? Please contact our Customer Service team at hello@browluxe.ca.

No – our latest formula is completely paraben-free.

Absolutely! We would love for you to visit our product page for the browluxe® Precision Brow Pencil. The ingredients are listed in the description. Trouble finding it? Give our Customer Service team a shout and they would be more than happy to send it over to assure your skin stays happy and healthy with browluxe®.

The browluxe® Precision Brow Pencil formula is ultra-long wearing and has a blend of ingredients that make it’s staying-power on the skin one of the top competitors on the market. Never fear that your brows will be drooping down your face half way through the day, or half way through a spin class. Please note that rubbing or using a cloth or cleanser on the area may remove pigment. If your brows go un-touched, they should be good from dawn until dusk without need for touch up!

THE PENCIL

Yes! Our product development team insisted on having a built-in spoolie with our pencil. We wouldn’t expect you to do your brows without it! Find your spoolie on the opposite end of your perfectly matched retractable pencil shade. 

No need. The browluxe® Precision Brow Pencil is fully retractable (in AND out). If you twist out too much, simply twist back down to avoid pressing the lead into the inside of the cap.

We are proud to announce that we have a total of 8 beautiful shades in our browluxe® Precision Brow Pencil line; separated into three base undertones of Cool, Neutral and Warm for easy shade matching to anyone’s complexion and hair colour.