FAQ

Shipping

Absolutely! We would love to direct you to our stockists page to find the closest browluxe® retailer near you. Having trouble finding one in your area? Give our team a shout at hello@browluxe.ca and we'll connect you today!

browluxe® ships across the globe! We are proud to be based in Canada but are motivated to make browluxe® available internationally. If your country is not included on the list of available countries at checkout, please email us at hello@browluxe.ca and we will be sure to add an associated flat shipping rate to our site just for you!

RETURNS/EXCHANGES

Our Customer Service team would be happy to assist you with all product/order inquiries. Reach them at hello@browluxe.ca.

Please see our Shipping/Returns + Exchanges Page HERE.

THE FORMULA

Our pencil is Leaping Bunny Certified Cruelty-Free and our ingredient list is free from any animal by-products or animal-related products. We love being Vegan-Friendly. Questions about an ingredient listed? Please contact our Customer Service team at hello@browluxe.ca.

Yes, neither the ingredients themselves nor the finished product are tested on animals by our manufacturing facility or us. We are certified by The Leaping Bunny Program. Questions about our claims? Please contact our Customer Service team at hello@browluxe.ca.

Not at all – it was important to us that our formula be completely Paraben-Free.

Absolutely! We would love for you to visit our product page for the browluxe® Precision Brow Pencil. The ingredients are listed in the description. Trouble finding it? Give our Customer Service team a shout at hello@browluxe.ca and they would be more than happy to send it over to assure your skin stays happy and healthy with browluxe®.

The browluxe® Precision Brow Pencil formula is ultra-long wearing (we like to say 'life-proof') and has a blend of ingredients that make its staying-power on the skin one of the top contenders on the market.

Never fear that your brows will be drooping down your face half way through the day or spin class.

Please note that rubbing or using a cloth or cleanser on the area may remove pigment. If your brows go un-touched, they should be good from dawn until dusk without need for touch up!

THE PENCIL

Yes! Our Product Development team insisted on having a built-in spoolie for our pencil. We wouldn’t expect you to do your brows without it! Find your spoolie on the opposite end of your perfectly matched retractable pencil shade. 

No sharpener needed.

The browluxe® Precision Brow Pencil is fully retractable (in AND out). If you twist out too much, simply twist back down to avoid pressing the lead into the inside of the cap. 

Remember - less is more with browluxe®. Revealing too much product may cause the super thin lead tip to break off!

We are proud to announce that we have a total of 8 beautiful shades of the browluxe® Precision Brow Pencil. 

To make navigation easy, we've separated into three base undertone categories; Cool, Neutral and Warm.

Easy shade matching to anyone’s complexion and hair colour.

Find your perfect match HERE!