Shipping, Returns + Exchanges

SHIPPING

All browluxe® product orders are shipped with Canada Post. Orders of 1-4 units of the Precision Brow Pencil are eligible for $2 Canada-wide shipping - standard ground, for a limited time. Average shipping times are 1-7 business days during the year and 1-11+ business days as of December 1st – January 31st (holidays).

All orders are able to be shipped Xpresspost™ or Priority™ with Canada Post at an increased rate if desired. Find shipping options at the browluxe® checkout.

Questions? Email us at hello@browluxe.ca

RETURNS

Returns are accepted up to 30 days after original purchase date for defective products only. In order to initiate a return, simply email us at hello@browluxe.ca with a photo of your defective product and we will take it from there!

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-returnable items.

To complete your return, we require a receipt or proof of purchase. Refunded amounts may take up to 5 business days to appear on your credit card statement.

Shipping:
To return your product, you should mail your product to:
browluxe
101-160 Provencher Blvd
Winnipeg, Manitoba, Canada
R2H 0G3

In cases where exchanges are approved by our browluxe® Customer Service team, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an order over $75 CAD in value, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned items as you are shipping with a third party.

Questions? Email us at hello@browluxe.ca

EXCHANGES

Shade exchanges are accepted up to 30 days after original purchase date for unopened, unused products only. In order to initiate an exchange, simply email us at hello@browluxe.ca with an explanation of what shade you were hoping to exchange with and we will take it from there!

In cases where exchanges are approved by our browluxe® Customer Service team, you will be responsible for paying for your own shipping costs for returning your original order and shipping out your replacement order. Shipping costs are non-refundable.

Questions? Email us at hello@browluxe.ca