Product FAQs

Where is browluxe HQ?

As of 2020, we have two Canadian office. Our Head Office is proudly based in Winnipeg, Manitoba, while our operations take place in beautiful Vancouver., British Columbia. Our manufacturing partners are in South Korea and Italy, where our products are expertly made to our precise specifications.

What makes browluxe® unique?

First and foremost, we are a brow-only brand. We are brow experts and don't intend on diluting that by adding other cosmetics or beauty care products to our line.
We’ve designed every product to be exactly what we would use in our own brow studios to give our clients fantastic, perfect shade match results. We tested these products in-house for over a year before we released them to the public, and have made sure they are unique and amazing for MUAs, PMU professionals, and consumers alike.

The browluxe® Precision Brow Pencil will last through anything you throw at it, including work, the gym and everything in between. We have also designed the pencil to be more precise and versatile than anything available today, in an inclusive shade range that will perfectly compliment each complexion and hair colour combination - the way it should be. If we didn’t love it, we wouldn’t have brought it to market.

Your pencil is harder than other brow pencils. why?

The density of the browluxe® Precision Brow Pencil formula is due to our choice of wax included in the formula. The wax we use has a higher melting point than most. What that means is that it takes more heat or more of an effort to warm it up i.e. more of an effort to make it melt. This is the reason why you might describe our pencil as hard or stiff when compared to more creamy products on the market that contain a wax with a lower melting point. The higher melting point that we aimed for gives us the ability to offer a buildable product, one that doesn’t move and has long-lasting wear time, and stay where you apply on the face! (All really great benefits we think). You might find it’s a bit of a learning curve to get used to, but we know you’ll love it. Looking for tips on how to deal with this type of formula? Check out our blog post where Lauren runs through 3 of our top tips HERE

What shade am I?

The answer is: the perfect shade😉 We have your perfect match and can absolutely help you determine what shade to buy if you need a little assistance. Shades can be found HERE, but if you are looking for a complimentary Perfect Shade Match with one of our browluxe® Team members, simply complete this Perfect Shade Match application form

I want to be a browluxe® Retailer; where do I apply or get more information about wholesale pricing?

Awesome! We would love to hear from you. You can find our retailer kit and retailer application form HERE!

I want to be a browluxe® Brow Ambassador; how can I apply?

We love to hear it. Please apply for our Brow Ambassador program HERE

Are browluxe® products Cruelty-Free?

ABSOLUTELY! Our products are Leaping Bunny Program Certified Cruelty-Free.

Are browluxe® products vegan and gluten-free?

Our pencil is Leaping Bunny Certified Cruelty-Free and our ingredient list is free from any animal by-products or animal-related products. While we have not sought out certification for these claims, our products are vegan-friendly and contain only gluten-free ingredients.

A list of our ingredients is included in the carousel of images on our product page. Please take a look there for reference. 

Does your product have parabens?

Not at all. It was important to us that our formula be completely paraben-free.

I have sensitivities to certain ingredients; is there anyway i can review the ingredient list before buying?

Absolutely! We’ve included a list of ingredients on our Product Page in the carousel of images. Have trouble finding it? Give our customer service team a shout at and they would be more than happy to send it over to ensure your skin stays happy and healthy with browluxe®.

Is your pencil formula water-proof and sweat-proof? 

The browluxe® Precision Brow Pencil formula is ultra-long wearing (we like to say “life-proof”) and has a blend of ingredients that make its staying-power on the skin one of the top contenders on the market.

Never fear that your brows will be drooping down your face half-way through the day or spin class.

Please note that rubbing or using a cloth or cleaner on the area may remove pigment. If your brows go untouched, they should be good from dawn until dusk without need for touch-up!

Do your pencils have a spoolie?

Yes. Our product development team insisted on having a built-in spoolie for our pencil. We wouldn’t expect you to do your brows without it! Find your luxe spoolie on the opposite end of your perfectly matched retractable pencil shade.

Are the caps the same size?

YES. We didn’t realize how much of a bonus feature identically-sized caps would be for the pencil but people get really excited when they discover that there’s no risk of smushing the product into the inside of the wrong lid. Three cheers for same-sized caps!

Do I need to sharpen my pencil?

No sharpener needed.

The browluxe® Precision Brow Pencil is fully retractable (in AND out). If you twist out too much, simply twist back down to avoid pressing the lead into the inside of the cap.
Remember - less is more with browluxe®. Revealing too much product may cause the super thin lead tip to break off! Check out our top tips on our blog HERE

How many shades do you have for your pencil?

We are proud to list 8 beautiful shades of the browluxe® Precision Brow Pencil.

To make navigation through our rage easy, we’ve separated into three base undertone categories; Cool, Neutral and Warm.
Easy shade-matching to anyone’s complexion and hair colour.
Find your perfect match HERE

I have questions about shipping.

See Our Shipping/Returns/Exchanges page for more information on our shipping policies.

Where can I buy your pencil in-store?

We would love for you to support one of our amazing local browluxe® Retailers. You can find the ones in your city HERE

Who should I contact with a concern about my order?

Our Customer Service team would be happy to assist you with all product/order inquiries. Reach them at

What is your Return/Exchange Policy?

Please see our Shipping/Returns + Exchanges Page HERE.

I don’t want to pay for shipping and would prefer to pick up my order. Do you have a physical address/storefront?

Browluxe® is a remote, online-only business. Unfortunately purchasing directly from our website allows for shipping ONLY delivery and there is no pick-up option.

If you would prefer to pick-up your order, we invite you to shop from one of our many browluxe® retailers - find them on Our Retailers page

Where do you ship?

We ship across the globe! We are proud to be based in Canada but are motivated to make browluxe® available internationally. If your country is not included on the list of available countries at checkout, please email us at and we will be sure to add an associated flat shipping rate to our site just for you!